This is Talk
Join Talk Americas and be a real Talker. Leaders in BPO and contact centers in Central America, we inspire and serve new horizons!
24/7 Customer Service
Expert Assistance
+ 1200 Employees
Our Solutions
Contact Center Solution
Our contact center service integrates features such as callback, IVR, ACD and automated dialing. It optimizes call distribution and ensures a seamless experience, backed by the flexibility and scalability of the cloud.
Omnichannel
We offer solutions for multiple channels, including phone, social media and email. With our platform, you manage these channels in an integrated way, ensuring a seamless experience for your customers.
CRM Solution
Our CRM is a complete tool that includes tracking, payments and sales to improve customer relationship management. With advanced tracking features, you get a complete view of your customers' needs.
InHouse Development
Our in-house solution offers a complete platform for help desk, app development and quality. With our system, you provide efficient and personalized support, guaranteeing fast resolution and satisfaction.
Sec
urity
Information Security
Committed to excellence and customer satisfaction Talk Americas works its specialized line in cybersecurity. In this area we propose innovation and the use of the highest standards and norms of the environment (ISO 27000, NIST 2.0, PCI Compliance, SAE 18, among others) that guarantees our customers of any risk the total security and confidentiality of their operations.
IT security with IA
Seeking excellence, TALK AMERICAS seeks to integrate the latest technology in the processes of information assurance, therefore TALK AMERICAS has tools to automate the processes, we have sought the leading products in the market that also have the proactive protection provided by the use of AI in monitoring, we have tools to monitor DNS query traffic, DLP, XDR and perimeter security.
Business Continuity
We know that in today's market business does not stop, and in order to provide continuous attention to our customers we have created a Hyper Convergent network that allows us to have a redundant structure in High Availability and Fault Tolerance, for this we have the documentation according to international standards (NIST, ISO 31000 and ISO 27002).
Our
Experience
on Change
Managment
Change management is vital to adapt organizations to new circumstances, ensuring that changes are effective and long-lasting.
Process changes
- Adaptation to new customer service system
- Redefinition of customer service and follow-up processes
- Absorption of second line processes
TakeOver
- Experience in migrating inhouse operations to outsourced operations
- Migration of services to other providers
Campaign redesigns
- Profile changes
- Adjustment of care from 1st level to 2nd level
- Initial care is migrated to specialized skills
Timeline
Deployment
Technology - 12 Days
Evaluation - 7 Days
HR - 15 Days
Training - TBD
Review of requirements
Network connectivity configuration. Verification of network connectivity
Configuration of operations teams. Assignment of users and access to operational area.
Recruitment and selection
Training
Certification
Establishment of requirements
Discussion of needs and proposals. Closing of Agreements
Voice trunking configuration. Voice media stress testing
Personal request
Delivery
User delivery
Establishment of requirements
Review of requirements
Discussion of needs and proposals. Closing of Agreements
Network connectivity configuration. Verification of network connectivity
Voice trunking configuration. Voice media stress testing
Configuration of operations teams. Assignment of users and access to operational area.
Personal request
Recruitment and selection
Delivery
Training
User delivery
Certification
Our
Certifications
2022 Certification
The only contact center in El Salvador certified in the COPC standard..
Version 7.0 update
Robust approach with improved metrics and tracking for digital media.
2023 Recertification
In October 2023 we are certified again, now with the update to version 7.0..
